Terms and Conditions

Guarantee Policy

Electromod is an authorised dealer for the products we offer for sale.  All of the products sold on the Electromod website are genuine products sourced from an official UK distributor or direct from the manufacturer.
Products purchased from Electromod are supplied with a 12 month guarantee (or 3 months for B-grade, ex-demo and second hand items).

The manufacturer's warranties are limited to physical defects in the materials, parts and workmanship used in making the product. Abnormal conditions, deliberate abuse and damage due to accidents, operator's error, or unauthorised service attempts are excluded from any warranty claims. 

For items that arrive faulty we will refund your return postage.  If the item is a warranty return after a period of more than 30 days you will need to arrange for the item to be returned to us safely at your own cost (make sure to use a delivery service with sufficient insurance).

If the product you have purchased from us is faulty within the warranty period please contact us via email or call us on 01494 956558 to request an RMA returns number.  We will open a  service ticket to track your return (the ticket ID will be your return reference and should be quoted in all correspondence with us).

Return, refund and cancellation policy

No contract shall be cancelled once accepted by the Seller nor shall any Goods which are delivered in accordance with the contract be returned without prior written approval of the Seller and on terms to be determined at the absolute discretion of the Seller.

Unless the Seller at its discretion decides otherwise, if the Seller agrees to accept the return of any such Goods then:

  • A goods return number (RMA) must be obtained from the Seller and be clearly shown on the returned parcels and must be returned in the original manufacturer's packaging (which shall not be defaced) complete with accessories, manuals and documentation. Software packages must be returned unopened with the software seal intact. Except in the case of faulty Goods, returned items not complying with these requirements will be rejected.

The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer's fault.

Where the Seller accepts the return of Goods, the Seller reserves the right to make a handling and restocking charge of 15% on Goods which are returned if they were ordered in error or are no longer required by the Buyer.

Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 5 days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the terms of the contract.

Where any valid claim in respect of any of the Goods which is based on any defect in the quality or conditions of the Goods or their failure to meet specification is notified to the Seller in accordance with these conditions, the Seller shall be entitled to replace the Goods (or any part thereof) free of charge or at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.

The Seller shall not give any credit for returned Goods where the Seller deems the Goods not to be faulty unless otherwise agreed in writing by the Seller.

Any Goods in respect of which any claim of defect or damage is made by the Buyer shall be preserved by the Buyer intact together with the original packaging at the Buyer's risk and shall at the request of the Seller be:

  • retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect the Goods; or
  • collected from the Buyer by the Seller if the Goods are defective.

Goods not featured in the Seller's catalogue are not be subject to the normal returns policy and instructions for return should be confirmed with the Seller before returning the Goods.

Returns Policy

You Must Take Reasonable Care Of The Goods - During the evaluation of the product it is expected that you take reasonable care of the goods (as you would when examining the product in a shop).  In-ear earphones, microphones, ear plugs and other products that have contact with the ear, nose or mouth we define that reasonable care means you are should not break the hygiene seal and try them out.

You are obliged by law to take reasonable care of the goods whilst they are in your possession. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase. 

The goods must be returned with the original manufacturer's packaging (which shall not be defaced or damaged) complete with accessories, manuals, documentation, plastic bags, warranty cards, tie wraps, and any other little bits or pieces that originally came with the product. 

Items Ordered In Error - Upon receipt of your order please check you have ordered the correct item before opening the packaging, as we will not always be able to accept returns for items ordered in error if the packaging is damaged.  It is your duty to take reasonable care of the item (as you would in a shop) while you evaluate the product.

Returning Products That Raise Hygiene Concerns - Products that have contact with the ear, nose or throat can only be returned for a full refund if sent back with hygiene seals unbroken and in unused condition (you must exercise reasonable care when evaluating the product as you would in a shop).

It is our aim that customers are 100% satisfied with all products purchased at Electromod.  Therefore, we understand that customers may be dissatisfied with the performance of products that raise hygiene concerns after they have tried them out.  If this is the case please contact us and we may be able to offer credit for another purchase (subject to inspection of the returned product) or to purchase the product back as second hand (taking into account that we would need to dispose of the item as B grade in our clearance area).

Letting Us Know You Want To Return - If you wish to return a product for refund, you must notify us that you wish to cancel your order within 14 days and the item must be returned to us within 30 days of receipt of goods. You must notify us within 14 days from the date of receipt of the goods that you wish to cancel the order by giving notice in a letter, fax or email.

Exceptions To This Guarantee - Any and all products returned to us after the 30 day return/exchange period has expired cannot be accepted by Electromod under any circumstances and will be returned to the customer (at the customer's expense) without a refund.

By making any purchase at Electromod, you hereby agree to abide by the conditions and terms of the above stated Returns Policy

Privacy

We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Uses of Information

Disclosing Information to Others

We do not distribute, sell, or rent your name or personal information to any third party, and will never do so without your permission. Occasionally, we conduct user surveys to better target our content, titles, and services to our audience. The information we collect is used for internal review, to improve the content of our web site, and is then discarded. It is not shared with other organisations for commercial purposes.

Agents

We use an outside shipping company to fulfil orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Registration

In order to make a purchase from this Web site, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as name and email address). We use this information to contact you about the products on our site in which you have expressed interest and update you on your order status.

Orders

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to for fill your orders. If we have trouble processing an order, we will use this information to contact you.We try not take paymentfor product we do not have in stock if this happens will email back as soon as possible with the date this product will come into stock, if this is not acceptable we will refund the full amount charge with out hesitation.

Cookies

Like many websites, we do use cookies in order to provide you with a better user experience. Specifically, we use cookies for Google Analytics, which helps us understand how people use our website so that we can continually improve it. All information gathered is anonymous and helps provide you with a better browsing experience. We are looking for an alternative to these cookies and will remove cookies on our site as soon as a viable alternative is found. At present, it is not possible to turn cookies off on this website.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Electromod. Please be aware that we, Electromod, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site. Access to Personally Identifiable Information

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us via the website contact page.

Business Transitions

In the event Electromod goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us via the contact page on the website.